Mecraaz

Here are some handling instructions for the best life of your Pashmina:

AIRING / RESTING:

In the case of pashminas, washing shouldn’t be your first option. 

Airing the shawl by hanging it on a towel or just on a hanger in the fresh air will work to rid the cloth of sweat or smell. Let the Pashmina rest for approximately 24 hours.

WASHING:

Dry cleaning is the best-recommended option. However, if you feel confident to handle the fabric, here are a few washing tips that can come in handy:

• Hand wash in lukewarm/cold water using neutral detergent only.
• Detergent should fully dissolve in the water before putting your pashmina in.
• Wash coloured garments separately.

DRYING:

• To dry only Squeeze gently, Do not wring or twist.
• Thin fibres of Pashmina are weaker when wet, only hang-dry Indoors. Avoid hanging in direct sunlight.

IRONING:

• Never iron the Pashmina directly. Use a cool iron over a cotton cloth cover to protect the delicate fibres. 

STORING:

• Store the Pashmina shawls folded or rolled in the cupboard shelf wrapped in a muslin cloth.

Shipping & Delivery

Delivery Time(International)

Most orders arrive within 10-15 business days of order being confirmed. An order confirmation SMS/Email will be sent to you, post which keep a watch out for an SMS/Email notification that you will receive from us, once your order is shipped. 

Please note: Given the current Covid-19 situation, at times there could be unprecedented delays.

Delivery Time(Within India)

Most orders arrive within 7-10 business days of order being confirmed.

For Made to Order Pashminas, the delivery time is 10-12 working days.

Please note: Given the current Covid-19 situation, at times there could be unprecedented delays.

Shipping

Within India, we offer Free Shipping on all prepaid orders and for COD orders, additional charge of Rs. 50/- is applied. 

Orders with a subtotal within Rs. 1500 will only be eligible to pay with Cash on Delivery.

International Shipping

For International Orders, shipping fee is calculated as per the weight/volume of the package and may differ from country to country. The costs of carrying out all the necessary import formalities are expressly excluded. These are borne by the buyer, meaning that all taxes and duties incurred when importing to the country of destination must be paid by the buyer or the recipient.

Please Note - Shipping charges are non-refundable.
We deliver all over the world. 

Unable to Deliver

If you are not available to take delivery, when our courier partner attempts to deliver your order, the courier partner will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our warehouse and your account will be refunded for the order amount. The refund is applicable only for Pre-paid Orders.

Returns, Refunds & Cancellations

Cancellation Policy

Only orders that haven't left our warehouse can be cancelled. To cancel an order, please send us an email us at care@mecraaz.com to register a cancellation request along with the cancellation reason.

We recommend that you wait to receive all the products under your particular order number, before raising a cancellation request, if any, to avoid cancellation charges.

Return/Replacement Policy

At Mecraaz, we ensure a proper quality check is done for all products before leaving our warehouse however in an unlikely event where the product is received in damaged condition, a return/replacement request must be received within 3 days of the order being delivered. 

The items should be unused, intact and in their original packaging (labels, tags, boxes) at the time of collection by our courier partner.

Return/Replacement Process

All return/replacement requests must be received within 3 days of the order being received. To return/replace a product, please send us an email at care@mecraaz.com to register the request stating the reason and attaching supporting images/videos. Once the request is approved, the product to be returned/replaced will be picked up from the address provided by you while placing the order.

Please note that there will be two reverse pickup attempts done by the delivery agents upon failure of which, customer will be responsible to arrange the return courier of the item to our warehouse.

Items purchased on discount will not be eligible for return.

Refunds

The refund will be processed post quality inspection of the product(s). This may take 3-5 business days post receipt of goods at our warehouse. If you used a promo code or discount at the time of purchase, you will be credited only for the final amount you paid after using the promo code.

Here are some handling instructions for the best life of your Pashmina:

AIRING / RESTING:

In the case of pashminas, washing shouldn’t be your first option. 

Airing the shawl by hanging it on a towel or just on a hanger in the fresh air will work to rid the cloth of sweat or smell. Let the Pashmina rest for approximately 24 hours.

WASHING:

Dry cleaning is the best-recommended option. However, if you feel confident to handle the fabric, here are a few washing tips that can come in handy:

• Hand wash in lukewarm/cold water using neutral detergent only.
• Detergent should fully dissolve in the water before putting your pashmina in.
• Wash coloured garments separately.

DRYING:

• To dry only Squeeze gently, Do not wring or twist.
• Thin fibres of Pashmina are weaker when wet, only hang-dry Indoors. Avoid hanging in direct sunlight.

IRONING:

• Never iron the Pashmina directly. Use a cool iron over a cotton cloth cover to protect the delicate fibres. 

STORING:

• Store the Pashmina shawls folded or rolled in the cupboard shelf wrapped in a muslin cloth.

Shipping & Delivery

Delivery Time(International)

Most orders arrive within 10-15 business days of order being confirmed. An order confirmation SMS/Email will be sent to you, post which keep a watch out for an SMS/Email notification that you will receive from us, once your order is shipped. 

Please note: Given the current Covid-19 situation, at times there could be unprecedented delays.

Delivery Time(Within India)

Most orders arrive within 7-10 business days of order being confirmed.

For Made to Order Pashminas, the delivery time is 10-12 working days.

Please note: Given the current Covid-19 situation, at times there could be unprecedented delays.

Shipping

Within India, we offer Free Shipping on all prepaid orders and for COD orders, additional charge of Rs. 50/- is applied. 

Orders with a subtotal within Rs. 1500 will only be eligible to pay with Cash on Delivery.

International Shipping

For International Orders, shipping fee is calculated as per the weight/volume of the package and may differ from country to country. The costs of carrying out all the necessary import formalities are expressly excluded. These are borne by the buyer, meaning that all taxes and duties incurred when importing to the country of destination must be paid by the buyer or the recipient.

Please Note - Shipping charges are non-refundable.
We deliver all over the world. 

Unable to Deliver

If you are not available to take delivery, when our courier partner attempts to deliver your order, the courier partner will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our warehouse and your account will be refunded for the order amount. The refund is applicable only for Pre-paid Orders.

Returns, Refunds & Cancellations

Cancellation Policy

Only orders that haven't left our warehouse can be cancelled. To cancel an order, please send us an email us at care@mecraaz.com to register a cancellation request along with the cancellation reason.

We recommend that you wait to receive all the products under your particular order number, before raising a cancellation request, if any, to avoid cancellation charges.

Return/Replacement Policy

At Mecraaz, we ensure a proper quality check is done for all products before leaving our warehouse however in an unlikely event where the product is received in damaged condition, a return/replacement request must be received within 3 days of the order being delivered. 

The items should be unused, intact and in their original packaging (labels, tags, boxes) at the time of collection by our courier partner.

Return/Replacement Process

All return/replacement requests must be received within 3 days of the order being received. To return/replace a product, please send us an email at care@mecraaz.com to register the request stating the reason and attaching supporting images/videos. Once the request is approved, the product to be returned/replaced will be picked up from the address provided by you while placing the order.

Please note that there will be two reverse pickup attempts done by the delivery agents upon failure of which, customer will be responsible to arrange the return courier of the item to our warehouse.

Items purchased on discount will not be eligible for return.

Refunds

The refund will be processed post quality inspection of the product(s). This may take 3-5 business days post receipt of goods at our warehouse. If you used a promo code or discount at the time of purchase, you will be credited only for the final amount you paid after using the promo code.

Here are some handling instructions for the best life of your Pashmina:

AIRING / RESTING:

In the case of pashminas, washing shouldn’t be your first option. 

Airing the shawl by hanging it on a towel or just on a hanger in the fresh air will work to rid the cloth of sweat or smell. Let the Pashmina rest for approximately 24 hours.

WASHING:

Dry cleaning is the best-recommended option. However, if you feel confident to handle the fabric, here are a few washing tips that can come in handy:

• Hand wash in lukewarm/cold water using neutral detergent only.
• Detergent should fully dissolve in the water before putting your pashmina in.
• Wash coloured garments separately.

DRYING:

• To dry only Squeeze gently, Do not wring or twist.
• Thin fibres of Pashmina are weaker when wet, only hang-dry Indoors. Avoid hanging in direct sunlight.

IRONING:

• Never iron the Pashmina directly. Use a cool iron over a cotton cloth cover to protect the delicate fibres. 

STORING:

• Store the Pashmina shawls folded or rolled in the cupboard shelf wrapped in a muslin cloth.

Shipping & Delivery

Delivery Time(International)

Most orders arrive within 10-15 business days of order being confirmed. An order confirmation SMS/Email will be sent to you, post which keep a watch out for an SMS/Email notification that you will receive from us, once your order is shipped. 

Please note: Given the current Covid-19 situation, at times there could be unprecedented delays.

Delivery Time(Within India)

Most orders arrive within 7-10 business days of order being confirmed.

For Made to Order Pashminas, the delivery time is 10-12 working days.

Please note: Given the current Covid-19 situation, at times there could be unprecedented delays.

Shipping

Within India, we offer Free Shipping on all prepaid orders and for COD orders, additional charge of Rs. 50/- is applied. 

Orders with a subtotal within Rs. 1500 will only be eligible to pay with Cash on Delivery.

International Shipping

For International Orders, shipping fee is calculated as per the weight/volume of the package and may differ from country to country. The costs of carrying out all the necessary import formalities are expressly excluded. These are borne by the buyer, meaning that all taxes and duties incurred when importing to the country of destination must be paid by the buyer or the recipient.

Please Note - Shipping charges are non-refundable.
We deliver all over the world. 

Unable to Deliver

If you are not available to take delivery, when our courier partner attempts to deliver your order, the courier partner will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our warehouse and your account will be refunded for the order amount. The refund is applicable only for Pre-paid Orders.

Returns, Refunds & Cancellations

Cancellation Policy

Only orders that haven't left our warehouse can be cancelled. To cancel an order, please send us an email us at care@mecraaz.com to register a cancellation request along with the cancellation reason.

We recommend that you wait to receive all the products under your particular order number, before raising a cancellation request, if any, to avoid cancellation charges.

Return/Replacement Policy

At Mecraaz, we ensure a proper quality check is done for all products before leaving our warehouse however in an unlikely event where the product is received in damaged condition, a return/replacement request must be received within 3 days of the order being delivered. 

The items should be unused, intact and in their original packaging (labels, tags, boxes) at the time of collection by our courier partner.

Return/Replacement Process

All return/replacement requests must be received within 3 days of the order being received. To return/replace a product, please send us an email at care@mecraaz.com to register the request stating the reason and attaching supporting images/videos. Once the request is approved, the product to be returned/replaced will be picked up from the address provided by you while placing the order.

Please note that there will be two reverse pickup attempts done by the delivery agents upon failure of which, customer will be responsible to arrange the return courier of the item to our warehouse.

Items purchased on discount will not be eligible for return.

Refunds

The refund will be processed post quality inspection of the product(s). This may take 3-5 business days post receipt of goods at our warehouse. If you used a promo code or discount at the time of purchase, you will be credited only for the final amount you paid after using the promo code.

Here are some handling instructions for the best life of your Pashmina:

AIRING / RESTING:

In the case of pashminas, washing shouldn’t be your first option. 

Airing the shawl by hanging it on a towel or just on a hanger in the fresh air will work to rid the cloth of sweat or smell. Let the Pashmina rest for approximately 24 hours.

WASHING:

Dry cleaning is the best-recommended option. However, if you feel confident to handle the fabric, here are a few washing tips that can come in handy:

• Hand wash in lukewarm/cold water using neutral detergent only.
• Detergent should fully dissolve in the water before putting your pashmina in.
• Wash coloured garments separately.

DRYING:

• To dry only Squeeze gently, Do not wring or twist.
• Thin fibres of Pashmina are weaker when wet, only hang-dry Indoors. Avoid hanging in direct sunlight.

IRONING:

• Never iron the Pashmina directly. Use a cool iron over a cotton cloth cover to protect the delicate fibres. 

STORING:

• Store the Pashmina shawls folded or rolled in the cupboard shelf wrapped in a muslin cloth.

Shipping & Delivery

Delivery Time(International)

Most orders arrive within 10-15 business days of order being confirmed. An order confirmation SMS/Email will be sent to you, post which keep a watch out for an SMS/Email notification that you will receive from us, once your order is shipped. 

Please note: Given the current Covid-19 situation, at times there could be unprecedented delays.

Delivery Time(Within India)

Most orders arrive within 7-10 business days of order being confirmed.

For Made to Order Pashminas, the delivery time is 10-12 working days.

Please note: Given the current Covid-19 situation, at times there could be unprecedented delays.

Shipping

Within India, we offer Free Shipping on all prepaid orders and for COD orders, additional charge of Rs. 50/- is applied. 

Orders with a subtotal within Rs. 1500 will only be eligible to pay with Cash on Delivery.

International Shipping

For International Orders, shipping fee is calculated as per the weight/volume of the package and may differ from country to country. The costs of carrying out all the necessary import formalities are expressly excluded. These are borne by the buyer, meaning that all taxes and duties incurred when importing to the country of destination must be paid by the buyer or the recipient.

Please Note - Shipping charges are non-refundable.
We deliver all over the world. 

Unable to Deliver

If you are not available to take delivery, when our courier partner attempts to deliver your order, the courier partner will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our warehouse and your account will be refunded for the order amount. The refund is applicable only for Pre-paid Orders.

Returns, Refunds & Cancellations

Cancellation Policy

Only orders that haven't left our warehouse can be cancelled. To cancel an order, please send us an email us at care@mecraaz.com to register a cancellation request along with the cancellation reason.

We recommend that you wait to receive all the products under your particular order number, before raising a cancellation request, if any, to avoid cancellation charges.

Return/Replacement Policy

At Mecraaz, we ensure a proper quality check is done for all products before leaving our warehouse however in an unlikely event where the product is received in damaged condition, a return/replacement request must be received within 3 days of the order being delivered. 

The items should be unused, intact and in their original packaging (labels, tags, boxes) at the time of collection by our courier partner.

Return/Replacement Process

All return/replacement requests must be received within 3 days of the order being received. To return/replace a product, please send us an email at care@mecraaz.com to register the request stating the reason and attaching supporting images/videos. Once the request is approved, the product to be returned/replaced will be picked up from the address provided by you while placing the order.

Please note that there will be two reverse pickup attempts done by the delivery agents upon failure of which, customer will be responsible to arrange the return courier of the item to our warehouse.

Items purchased on discount will not be eligible for return.

Refunds

The refund will be processed post quality inspection of the product(s). This may take 3-5 business days post receipt of goods at our warehouse. If you used a promo code or discount at the time of purchase, you will be credited only for the final amount you paid after using the promo code.

Shipping & Delivery

Delivery Time(International)

Most orders arrive within 10-15 business days of order being confirmed. An order confirmation SMS/Email will be sent to you, post which keep a watch out for an SMS/Email notification that you will receive from us, once your order is shipped. 

Please note: Given the current Covid-19 situation, at times there could be unprecedented delays.

Delivery Time(Within India)

Most orders arrive within 7-10 business days of order being confirmed.

For Made to Order Pashminas, the delivery time is 10-12 working days.

Please note: Given the current Covid-19 situation, at times there could be unprecedented delays.

Shipping

Within India, we offer Free Shipping on all prepaid orders and for COD orders, additional charge of Rs. 50/- is applied. 

Orders with a subtotal within Rs. 1500 will only be eligible to pay with Cash on Delivery.

International Shipping

For International Orders, shipping fee is calculated as per the weight/volume of the package and may differ from country to country. The costs of carrying out all the necessary import formalities are expressly excluded. These are borne by the buyer, meaning that all taxes and duties incurred when importing to the country of destination must be paid by the buyer or the recipient.

Please Note - Shipping charges are non-refundable.
We deliver all over the world. 

Unable to Deliver

If you are not available to take delivery, when our courier partner attempts to deliver your order, the courier partner will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our warehouse and your account will be refunded for the order amount. The refund is applicable only for Pre-paid Orders.

Returns, Refunds & Cancellations

Cancellation Policy

Only orders that haven't left our warehouse can be cancelled. To cancel an order, please send us an email us at care@mecraaz.com to register a cancellation request along with the cancellation reason.

We recommend that you wait to receive all the products under your particular order number, before raising a cancellation request, if any, to avoid cancellation charges.

Return/Replacement Policy

At Mecraaz, we ensure a proper quality check is done for all products before leaving our warehouse however in an unlikely event where the product is received in damaged condition, a return/replacement request must be received within 3 days of the order being delivered. 

The items should be unused, intact and in their original packaging (labels, tags, boxes) at the time of collection by our courier partner.

Return/Replacement Process

All return/replacement requests must be received within 3 days of the order being received. To return/replace a product, please send us an email at care@mecraaz.com to register the request stating the reason and attaching supporting images/videos. Once the request is approved, the product to be returned/replaced will be picked up from the address provided by you while placing the order.

Please note that there will be two reverse pickup attempts done by the delivery agents upon failure of which, customer will be responsible to arrange the return courier of the item to our warehouse.

Items purchased on discount will not be eligible for return.

Refunds

The refund will be processed post quality inspection of the product(s). This may take 3-5 business days post receipt of goods at our warehouse. If you used a promo code or discount at the time of purchase, you will be credited only for the final amount you paid after using the promo code.

Shipping & Delivery

Delivery Time(International)

Most orders arrive within 10-15 business days of order being confirmed. An order confirmation SMS/Email will be sent to you, post which keep a watch out for an SMS/Email notification that you will receive from us, once your order is shipped. 

Please note: Given the current Covid-19 situation, at times there could be unprecedented delays.

Delivery Time(Within India)

Most orders arrive within 7-10 business days of order being confirmed.

For Made to Order Pashminas, the delivery time is 10-12 working days.

Please note: Given the current Covid-19 situation, at times there could be unprecedented delays.

Shipping

Within India, we offer Free Shipping on all prepaid orders and for COD orders, additional charge of Rs. 50/- is applied. 

Orders with a subtotal within Rs. 1500 will only be eligible to pay with Cash on Delivery.

International Shipping

For International Orders, shipping fee is calculated as per the weight/volume of the package and may differ from country to country. The costs of carrying out all the necessary import formalities are expressly excluded. These are borne by the buyer, meaning that all taxes and duties incurred when importing to the country of destination must be paid by the buyer or the recipient.

Please Note - Shipping charges are non-refundable.
We deliver all over the world. 

Unable to Deliver

If you are not available to take delivery, when our courier partner attempts to deliver your order, the courier partner will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our warehouse and your account will be refunded for the order amount. The refund is applicable only for Pre-paid Orders.

Returns, Refunds & Cancellations

Cancellation Policy

Only orders that haven't left our warehouse can be cancelled. To cancel an order, please send us an email us at care@mecraaz.com to register a cancellation request along with the cancellation reason.

We recommend that you wait to receive all the products under your particular order number, before raising a cancellation request, if any, to avoid cancellation charges.

Return/Replacement Policy

At Mecraaz, we ensure a proper quality check is done for all products before leaving our warehouse however in an unlikely event where the product is received in damaged condition, a return/replacement request must be received within 3 days of the order being delivered. 

The items should be unused, intact and in their original packaging (labels, tags, boxes) at the time of collection by our courier partner.

Return/Replacement Process

All return/replacement requests must be received within 3 days of the order being received. To return/replace a product, please send us an email at care@mecraaz.com to register the request stating the reason and attaching supporting images/videos. Once the request is approved, the product to be returned/replaced will be picked up from the address provided by you while placing the order.

Please note that there will be two reverse pickup attempts done by the delivery agents upon failure of which, customer will be responsible to arrange the return courier of the item to our warehouse.

Items purchased on discount will not be eligible for return.

Refunds

The refund will be processed post quality inspection of the product(s). This may take 3-5 business days post receipt of goods at our warehouse. If you used a promo code or discount at the time of purchase, you will be credited only for the final amount you paid after using the promo code.

Shipping & Delivery

Delivery Time(International)

Most orders arrive within 10-15 business days of order being confirmed. An order confirmation SMS/Email will be sent to you, post which keep a watch out for an SMS/Email notification that you will receive from us, once your order is shipped. 

Please note: Given the current Covid-19 situation, at times there could be unprecedented delays.

Delivery Time(Within India)

Most orders arrive within 7-10 business days of order being confirmed.

For Made to Order Pashminas, the delivery time is 10-12 working days.

Please note: Given the current Covid-19 situation, at times there could be unprecedented delays.

Shipping

Within India, we offer Free Shipping on all prepaid orders and for COD orders, additional charge of Rs. 50/- is applied. 

Orders with a subtotal within Rs. 1500 will only be eligible to pay with Cash on Delivery.

International Shipping

For International Orders, shipping fee is calculated as per the weight/volume of the package and may differ from country to country. The costs of carrying out all the necessary import formalities are expressly excluded. These are borne by the buyer, meaning that all taxes and duties incurred when importing to the country of destination must be paid by the buyer or the recipient.

Please Note - Shipping charges are non-refundable.
We deliver all over the world. 

Unable to Deliver

If you are not available to take delivery, when our courier partner attempts to deliver your order, the courier partner will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our warehouse and your account will be refunded for the order amount. The refund is applicable only for Pre-paid Orders.

Returns, Refunds & Cancellations

Cancellation Policy

Only orders that haven't left our warehouse can be cancelled. To cancel an order, please send us an email us at care@mecraaz.com to register a cancellation request along with the cancellation reason.

We recommend that you wait to receive all the products under your particular order number, before raising a cancellation request, if any, to avoid cancellation charges.

Return/Replacement Policy

At Mecraaz, we ensure a proper quality check is done for all products before leaving our warehouse however in an unlikely event where the product is received in damaged condition, a return/replacement request must be received within 3 days of the order being delivered. 

The items should be unused, intact and in their original packaging (labels, tags, boxes) at the time of collection by our courier partner.

Return/Replacement Process

All return/replacement requests must be received within 3 days of the order being received. To return/replace a product, please send us an email at care@mecraaz.com to register the request stating the reason and attaching supporting images/videos. Once the request is approved, the product to be returned/replaced will be picked up from the address provided by you while placing the order.

Please note that there will be two reverse pickup attempts done by the delivery agents upon failure of which, customer will be responsible to arrange the return courier of the item to our warehouse.

Items purchased on discount will not be eligible for return.

Refunds

The refund will be processed post quality inspection of the product(s). This may take 3-5 business days post receipt of goods at our warehouse. If you used a promo code or discount at the time of purchase, you will be credited only for the final amount you paid after using the promo code.

Shipping & Delivery

Delivery Time(International)

Most orders arrive within 10-15 business days of order being confirmed. An order confirmation SMS/Email will be sent to you, post which keep a watch out for an SMS/Email notification that you will receive from us, once your order is shipped. 

Please note: Given the current Covid-19 situation, at times there could be unprecedented delays.

Delivery Time(Within India)

Most orders arrive within 7-10 business days of order being confirmed.

For Made to Order Pashminas, the delivery time is 10-12 working days.

Please note: Given the current Covid-19 situation, at times there could be unprecedented delays.

Shipping

Within India, we offer Free Shipping on all prepaid orders and for COD orders, additional charge of Rs. 50/- is applied. 

Orders with a subtotal within Rs. 1500 will only be eligible to pay with Cash on Delivery.

International Shipping

For International Orders, shipping fee is calculated as per the weight/volume of the package and may differ from country to country. The costs of carrying out all the necessary import formalities are expressly excluded. These are borne by the buyer, meaning that all taxes and duties incurred when importing to the country of destination must be paid by the buyer or the recipient.

Please Note - Shipping charges are non-refundable.
We deliver all over the world. 

Unable to Deliver

If you are not available to take delivery, when our courier partner attempts to deliver your order, the courier partner will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our warehouse and your account will be refunded for the order amount. The refund is applicable only for Pre-paid Orders.

Returns, Refunds & Cancellations

Cancellation Policy

Only orders that haven't left our warehouse can be cancelled. To cancel an order, please send us an email us at care@mecraaz.com to register a cancellation request along with the cancellation reason.

We recommend that you wait to receive all the products under your particular order number, before raising a cancellation request, if any, to avoid cancellation charges.

Return/Replacement Policy

At Mecraaz, we ensure a proper quality check is done for all products before leaving our warehouse however in an unlikely event where the product is received in damaged condition, a return/replacement request must be received within 3 days of the order being delivered. 

The items should be unused, intact and in their original packaging (labels, tags, boxes) at the time of collection by our courier partner.

Return/Replacement Process

All return/replacement requests must be received within 3 days of the order being received. To return/replace a product, please send us an email at care@mecraaz.com to register the request stating the reason and attaching supporting images/videos. Once the request is approved, the product to be returned/replaced will be picked up from the address provided by you while placing the order.

Please note that there will be two reverse pickup attempts done by the delivery agents upon failure of which, customer will be responsible to arrange the return courier of the item to our warehouse.

Items purchased on discount will not be eligible for return.

Refunds

The refund will be processed post quality inspection of the product(s). This may take 3-5 business days post receipt of goods at our warehouse. If you used a promo code or discount at the time of purchase, you will be credited only for the final amount you paid after using the promo code.

Traan(copper) utensils can develop a dark tone over time and a patina which is desirable to make sure that the pan is in great condition. What should be avoided by you is gray-green verdigris which blacken with time and rust. To retain the shine of your favorite utensil, an easy home method is to stir together lemon juice and salt, rub it in with a cloth, and let it rest. Then simply wash with soap and warm water and dry completely, until warm and shiny.

Shipping & Delivery

Delivery Time(International)

Most orders arrive within 10-15 business days of order being confirmed. An order confirmation SMS/Email will be sent to you, post which keep a watch out for an SMS/Email notification that you will receive from us, once your order is shipped. 

Please note: Given the current Covid-19 situation, at times there could be unprecedented delays.

Delivery Time(Within India)

Most orders arrive within 7-10 business days of order being confirmed.

For Made to Order Pashminas, the delivery time is 10-12 working days.

Please note: Given the current Covid-19 situation, at times there could be unprecedented delays.

Shipping

Within India, we offer Free Shipping on all prepaid orders and for COD orders, additional charge of Rs. 50/- is applied. 

Orders with a subtotal within Rs. 1500 will only be eligible to pay with Cash on Delivery.

International Shipping

For International Orders, shipping fee is calculated as per the weight/volume of the package and may differ from country to country. The costs of carrying out all the necessary import formalities are expressly excluded. These are borne by the buyer, meaning that all taxes and duties incurred when importing to the country of destination must be paid by the buyer or the recipient.

Please Note - Shipping charges are non-refundable.
We deliver all over the world. 

Unable to Deliver

If you are not available to take delivery, when our courier partner attempts to deliver your order, the courier partner will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our warehouse and your account will be refunded for the order amount. The refund is applicable only for Pre-paid Orders.

Returns, Refunds & Cancellations

Cancellation Policy

Only orders that haven't left our warehouse can be cancelled. To cancel an order, please send us an email us at care@mecraaz.com to register a cancellation request along with the cancellation reason.

We recommend that you wait to receive all the products under your particular order number, before raising a cancellation request, if any, to avoid cancellation charges.

Return/Replacement Policy

At Mecraaz, we ensure a proper quality check is done for all products before leaving our warehouse however in an unlikely event where the product is received in damaged condition, a return/replacement request must be received within 3 days of the order being delivered. 

The items should be unused, intact and in their original packaging (labels, tags, boxes) at the time of collection by our courier partner.

Return/Replacement Process

All return/replacement requests must be received within 3 days of the order being received. To return/replace a product, please send us an email at care@mecraaz.com to register the request stating the reason and attaching supporting images/videos. Once the request is approved, the product to be returned/replaced will be picked up from the address provided by you while placing the order.

Please note that there will be two reverse pickup attempts done by the delivery agents upon failure of which, customer will be responsible to arrange the return courier of the item to our warehouse.

Items purchased on discount will not be eligible for return.

Refunds

The refund will be processed post quality inspection of the product(s). This may take 3-5 business days post receipt of goods at our warehouse. If you used a promo code or discount at the time of purchase, you will be credited only for the final amount you paid after using the promo code.

Traan(copper) utensils can develop a dark tone over time and a patina which is desirable to make sure that the pan is in great condition. What should be avoided by you is gray-green verdigris which blacken with time and rust. To retain the shine of your favorite utensil, an easy home method is to stir together lemon juice and salt, rub it in with a cloth, and let it rest. Then simply wash with soap and warm water and dry completely, until warm and shiny.

Shipping & Delivery

Delivery Time(International)

Most orders arrive within 10-15 business days of order being confirmed. An order confirmation SMS/Email will be sent to you, post which keep a watch out for an SMS/Email notification that you will receive from us, once your order is shipped. 

Please note: Given the current Covid-19 situation, at times there could be unprecedented delays.

Delivery Time(Within India)

Most orders arrive within 7-10 business days of order being confirmed.

For Made to Order Pashminas, the delivery time is 10-12 working days.

Please note: Given the current Covid-19 situation, at times there could be unprecedented delays.

Shipping

Within India, we offer Free Shipping on all prepaid orders and for COD orders, additional charge of Rs. 50/- is applied. 

Orders with a subtotal within Rs. 1500 will only be eligible to pay with Cash on Delivery.

International Shipping

For International Orders, shipping fee is calculated as per the weight/volume of the package and may differ from country to country. The costs of carrying out all the necessary import formalities are expressly excluded. These are borne by the buyer, meaning that all taxes and duties incurred when importing to the country of destination must be paid by the buyer or the recipient.

Please Note - Shipping charges are non-refundable.
We deliver all over the world. 

Unable to Deliver

If you are not available to take delivery, when our courier partner attempts to deliver your order, the courier partner will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our warehouse and your account will be refunded for the order amount. The refund is applicable only for Pre-paid Orders.

Returns, Refunds & Cancellations

Cancellation Policy

Only orders that haven't left our warehouse can be cancelled. To cancel an order, please send us an email us at care@mecraaz.com to register a cancellation request along with the cancellation reason.

We recommend that you wait to receive all the products under your particular order number, before raising a cancellation request, if any, to avoid cancellation charges.

Return/Replacement Policy

At Mecraaz, we ensure a proper quality check is done for all products before leaving our warehouse however in an unlikely event where the product is received in damaged condition, a return/replacement request must be received within 3 days of the order being delivered. 

The items should be unused, intact and in their original packaging (labels, tags, boxes) at the time of collection by our courier partner.

Return/Replacement Process

All return/replacement requests must be received within 3 days of the order being received. To return/replace a product, please send us an email at care@mecraaz.com to register the request stating the reason and attaching supporting images/videos. Once the request is approved, the product to be returned/replaced will be picked up from the address provided by you while placing the order.

Please note that there will be two reverse pickup attempts done by the delivery agents upon failure of which, customer will be responsible to arrange the return courier of the item to our warehouse.

Items purchased on discount will not be eligible for return.

Refunds

The refund will be processed post quality inspection of the product(s). This may take 3-5 business days post receipt of goods at our warehouse. If you used a promo code or discount at the time of purchase, you will be credited only for the final amount you paid after using the promo code.

Traan(copper) utensils can develop a dark tone over time and a patina which is desirable to make sure that the pan is in great condition. What should be avoided by you is gray-green verdigris which blacken with time and rust. To retain the shine of your favorite utensil, an easy home method is to stir together lemon juice and salt, rub it in with a cloth, and let it rest. Then simply wash with soap and warm water and dry completely, until warm and shiny.

Shipping & Delivery

Delivery Time(International)

Most orders arrive within 10-15 business days of order being confirmed. An order confirmation SMS/Email will be sent to you, post which keep a watch out for an SMS/Email notification that you will receive from us, once your order is shipped. 

Please note: Given the current Covid-19 situation, at times there could be unprecedented delays.

Delivery Time(Within India)

Most orders arrive within 7-10 business days of order being confirmed.

For Made to Order Pashminas, the delivery time is 10-12 working days.

Please note: Given the current Covid-19 situation, at times there could be unprecedented delays.

Shipping

Within India, we offer Free Shipping on all prepaid orders and for COD orders, additional charge of Rs. 50/- is applied. 

Orders with a subtotal within Rs. 1500 will only be eligible to pay with Cash on Delivery.

International Shipping

For International Orders, shipping fee is calculated as per the weight/volume of the package and may differ from country to country. The costs of carrying out all the necessary import formalities are expressly excluded. These are borne by the buyer, meaning that all taxes and duties incurred when importing to the country of destination must be paid by the buyer or the recipient.

Please Note - Shipping charges are non-refundable.
We deliver all over the world. 

Unable to Deliver

If you are not available to take delivery, when our courier partner attempts to deliver your order, the courier partner will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our warehouse and your account will be refunded for the order amount. The refund is applicable only for Pre-paid Orders.

Returns, Refunds & Cancellations

Cancellation Policy

Only orders that haven't left our warehouse can be cancelled. To cancel an order, please send us an email us at care@mecraaz.com to register a cancellation request along with the cancellation reason.

We recommend that you wait to receive all the products under your particular order number, before raising a cancellation request, if any, to avoid cancellation charges.

Return/Replacement Policy

At Mecraaz, we ensure a proper quality check is done for all products before leaving our warehouse however in an unlikely event where the product is received in damaged condition, a return/replacement request must be received within 3 days of the order being delivered. 

The items should be unused, intact and in their original packaging (labels, tags, boxes) at the time of collection by our courier partner.

Return/Replacement Process

All return/replacement requests must be received within 3 days of the order being received. To return/replace a product, please send us an email at care@mecraaz.com to register the request stating the reason and attaching supporting images/videos. Once the request is approved, the product to be returned/replaced will be picked up from the address provided by you while placing the order.

Please note that there will be two reverse pickup attempts done by the delivery agents upon failure of which, customer will be responsible to arrange the return courier of the item to our warehouse.

Items purchased on discount will not be eligible for return.

Refunds

The refund will be processed post quality inspection of the product(s). This may take 3-5 business days post receipt of goods at our warehouse. If you used a promo code or discount at the time of purchase, you will be credited only for the final amount you paid after using the promo code.

Traan(copper) utensils can develop a dark tone over time and a patina which is desirable to make sure that the pan is in great condition. What should be avoided by you is gray-green verdigris which blacken with time and rust. To retain the shine of your favorite utensil, an easy home method is to stir together lemon juice and salt, rub it in with a cloth, and let it rest. Then simply wash with soap and warm water and dry completely, until warm and shiny.

Shipping & Delivery

Delivery Time(International)

Most orders arrive within 10-15 business days of order being confirmed. An order confirmation SMS/Email will be sent to you, post which keep a watch out for an SMS/Email notification that you will receive from us, once your order is shipped. 

Please note: Given the current Covid-19 situation, at times there could be unprecedented delays.

Delivery Time(Within India)

Most orders arrive within 7-10 business days of order being confirmed.

For Made to Order Pashminas, the delivery time is 10-12 working days.

Please note: Given the current Covid-19 situation, at times there could be unprecedented delays.

Shipping

Within India, we offer Free Shipping on all prepaid orders and for COD orders, additional charge of Rs. 50/- is applied. 

Orders with a subtotal within Rs. 1500 will only be eligible to pay with Cash on Delivery.

International Shipping

For International Orders, shipping fee is calculated as per the weight/volume of the package and may differ from country to country. The costs of carrying out all the necessary import formalities are expressly excluded. These are borne by the buyer, meaning that all taxes and duties incurred when importing to the country of destination must be paid by the buyer or the recipient.

Please Note - Shipping charges are non-refundable.
We deliver all over the world. 

Unable to Deliver

If you are not available to take delivery, when our courier partner attempts to deliver your order, the courier partner will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our warehouse and your account will be refunded for the order amount. The refund is applicable only for Pre-paid Orders.

Returns, Refunds & Cancellations

Cancellation Policy

Only orders that haven't left our warehouse can be cancelled. To cancel an order, please send us an email us at care@mecraaz.com to register a cancellation request along with the cancellation reason.

We recommend that you wait to receive all the products under your particular order number, before raising a cancellation request, if any, to avoid cancellation charges.

Return/Replacement Policy

At Mecraaz, we ensure a proper quality check is done for all products before leaving our warehouse however in an unlikely event where the product is received in damaged condition, a return/replacement request must be received within 3 days of the order being delivered. 

The items should be unused, intact and in their original packaging (labels, tags, boxes) at the time of collection by our courier partner.

Return/Replacement Process

All return/replacement requests must be received within 3 days of the order being received. To return/replace a product, please send us an email at care@mecraaz.com to register the request stating the reason and attaching supporting images/videos. Once the request is approved, the product to be returned/replaced will be picked up from the address provided by you while placing the order.

Please note that there will be two reverse pickup attempts done by the delivery agents upon failure of which, customer will be responsible to arrange the return courier of the item to our warehouse.

Items purchased on discount will not be eligible for return.

Refunds

The refund will be processed post quality inspection of the product(s). This may take 3-5 business days post receipt of goods at our warehouse. If you used a promo code or discount at the time of purchase, you will be credited only for the final amount you paid after using the promo code.